FAQ

How can I reserve A Star Limousine?

You can call us at (216) 312-3306 to speak with us. You can also request a quote online by answering a few simple questions. We will contact you shortly to finalize your reservation and any additional details. Frequent travelers can also set up an account that would allow you to book on line, view your trip history, get and or view past invoices.  Contact us if this would be a good option for you.

Do I Need a Reservation?

Yes. A Star Limousine guarantees service by requesting that all reservations are made at least 48 hours in advance of the reservation date. You are always welcome to call or email us to check availability. However, our service works best we have enough time to prepare to serve you properly.

What is Your Cancellation Policy?

Cancellations made less than 6 hours from your reservation time will be charged the full amount of the reservation. Failure to accept service upon the arrival of you’re A Star Limousine will be treated as a late cancellation and will also incur the full charge of service.

What Airports Do You Service?

  1. Cleveland (CLE)
  2. Akron- Canton (CAK)
  3. Pittsburgh International (PIT)
  4. Youngstown- Warren, OH (YNG)
  5. Toledo, OH (TOL)
  6. Detroit Metro (DTW)
  7. Columbus, OH (CMH)

Do You Offer Group Travel?

Yes, we are capable of fulfilling your group travel needs. Call us at (216) 312-3306 to let us know the specifics of your travel plans (number of passengers, destination, itinerary) and we will put together a group travel plan that gets everyone in your party where they need to be, regardless of the number of people.

What Are Your Baggage Policies?

We understand that travel by air or train involves the transportation of luggage and baggage as well. First, we encourage you to check with your airline or train provider to ensure that you are knowledgeable on their policies.

As an A Star Limousine Service passenger, you are entitled to two free bags per passenger. If you will be carrying extra luggage, please specify this at the time of your reservation. We cannot guarantee space in our cars for extra luggage that we are not informed of. An extra charge will be applied to any additional baggage.

A Star Limousine chauffeurs are limited to lifting no more than 55 pounds when loading or unloading baggage or luggage from the vehicle. Additional assistance from passengers or others must be available to the chauffeur in the event of a passenger bag weighing more than 55 pounds.

A Star Limousine accepts no liability for lost or stolen passenger baggage and A Star Limousine passengers acknowledge that their baggage and property remains their responsibility at all times.

Do You Accept Pets in Your Vehicles?

Yes! At A Star Limousine, we love animals! Your pet must be securely contained in a pet carrier at all times and we must be informed of your intent to travel with a pet at the time of your reservation.

Note that these policies do not apply to service animals.

What are Your Polices Regarding Traveling with Children?

Any child under the age of four must be fastened into a properly installed safety seat in the rear of the vehicle at all times. Children ages 4 through 8 must be restrained in a size-appropriate booster seat. Children ages 8 through 18 must wear a seatbelt in the vehicle at all times. Forward facing  and Booster seat are available appond request at reservation.

What is Your Inclement Weather Policy?

A Star Limousine will make every effort possible to complete arranged travel as reserved. However, as the weather is completely out of our control, we cannot be held responsible for weather-related delays or cancellations. Additionally A Star Limousine accepts no responsibility for delays or cancellations due to traffic, mechanical difficulties with a vehicle, or any other uncontrollable circumstance which may impact our ability to serve you.

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